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Greeting guests Makes a Huge Impact
<aside> š When guests perceive The Vic Cafe has a friendly environment that makes them feel special, important, valued, and gives them a sense of belonging, expect these guest always wanting to come back to this restaurant. Hereās how to greet guests The Vic Way
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Guests want to be acknowledged and greeted within the first 10 seconds. When guests are ignored, thereās a high probability that they will take their business to a competitor where they will be attended to immediately.
Employees who greet guests while doing something else might as well not do it. This is a very disrespectful behaviour. Unless youāre assisting another guest, drop what you are doing, look the guest in the eye, and greet the guest.
A greeting with a smile is a perfect pair. However, you have to be careful because, believe it or not, guests can see through fake greetings and smiles. Itās no brainer that greetings and smiles are fueled by our emotions. The same emotions are felt by the recipient.
People love to hear their names. This doesnāt just make them feel special, but it also gives them a sense of ābelongingā. Make an effort to note down guest names and their usual purchases. By doing so, your guests will feel that you care enough and value them to know something about them.
Donāt use the same canned greeting for each guest. Be observant. Use any visual, verbal, or olfactory cues from the guest to personalize your greeting.
It never hurts for employees to introduce themselves, especially for new guests. This further makes the conversation more personal.
Never go past the personal space of the guest. This will make them uncomfortable. Stop when youāre at least three feet away from the guest.
Being genuine and sincere is what makes a greeting warm and heartfelt. This is a decision. This is either a Yes or No. It is either youāre genuine and sincere or not. Thereās no in between.