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Here’s how to set your mind as a valuable part of the Vic team.

1. Prioritize your assigned role

Your priority is fulfilling the urgent tasks in your own scheduled or assigned role. For example, if you have been scheduled for the super! position, it is your obligation to fill all the roles of the super! position first.

<aside> 🗣️ Say: “I’m owning this role”

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2. Use the strengths of others

For various reasons, there will be times when you will be unable to fulfil the role of your assigned position to meet the urgent needs of the guests or the cafe.  It is your obligation to fulfill the obligations of your role by asking other team members for help.

<aside> 🗣️ Say: “Can I get some assistance?”

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3. Allow others to prioritize their role

Teamwork means it is not appropriate for another team member to take on the duties of the assigned position of others without their permission.  Get permission before helping others fulfill their assigned shift.

<aside> 🗣️ Say: “How can I help you?”

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4. Use synergy for a winning shift

Synergy means the sum is greater than the parts. Using synergy at The Vic Drive-In means you have the overall needs of the cafe in your peripheral vision.  In instances where you notice a need in the restaurant that a teammate has not noticed or is not able to fill it is appropriate to politely bring it to their attention and work together to complete it. We all win by supporting everyone in their roles.

<aside> 🗣️ Say: “Let’s work together”

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