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Exceptional service requires streamlined actions.  The Vic’s server standards take the guesswork out of service.  Upholding these standards will produce a greater result to the satisfaction of the guest with ease.

Answering the Phone

When the telephone rings answer with "Hello, The Vic Drive-In.  This is {name} are you calling to place a take away order?"

Auctioning / Raffling (don’t do it)

‘Auctioning’ or ‘raffling’ off the food or drink happens when teams don’t communicate. You know, “Benny? Benny?” The guest whose NAME IS Benny but who ordered the POUTINE raises his hand and everyone is hangry and confused.

Use pivot points to allow any other server or super! to run food to any table without having to ask guest who ordered what.

Build Rapport

ABC. Always Build Connections. Some examples of ways to make connections with guests are:

• Greet them with enthusiasm
• Learn your guest's name
• Tell the guest your name
• Use their name when you serve order
• Make eye contact
• Ask questions
• Make appropriate jokes
• Give directions

Cashing Out

All bills are paid at the front at the host station as the guests finish their visit to the restaurant.

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